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Leadership and Group Collaboration

Jessica Ramos, BSN, RN Capella University NHS5004: Collaboration, Communication, and Case Analysis for Master’s Learners Instructor

Dr. Scott Rasmus

March 10, 2021


Lakeland Medical Clinic

Hello, Lynnette! I hope this correspondence finds you well. I am excited to take on this new project. The main problem that has led to the community members’ diversity issues is that the health care providers do not have effective patient-provider communication. According to research, services provided to minority groups can be improved by removing cultural and language barriers. When language and culture clash, health care providers are usually unable to provide the kind of care they were trained to give. Hence, care that is culturally competent usually depends on how individual cultural differences can be resolved systematically so that the cultural differences cannot create misunderstanding and conflict. The leader that I would choose in leading this kind of project, where the community members are not coming to the hospital due to diversity issues, is a transformational leader. Opting to choose a transformational leader is because such kind of leader will inspire the employees by challenging them to identify ways they can meet the needs of the patients who are avoiding to come to the hospital due to diversity issues.

Lloyd Dean who is the CEO of Common Spirit Health is the health care leader I would have chosen to lead the team in solving the issue the clinic is facing. The reason for choosing Mr. Dean is because throughout his career he has been on the forefront of tackling issues such as racial inequality in the health care setting, and through his leadership, he can bring a lot of experience to the team since that is an area that is not new to him. One of the characteristics that make Mr. Dean successful as a leader is that he is a visionary. This is because he has set out the goal of ensuring the underserved communities are able to access health care, and that is why he becomes a strong supporter of Affordable Health Care. Compared to Mr. Dean I would say that one of my qualities as a leader is self-awareness, I always know that the kind of actions or decisions I make have impact on others and therefore am very keen in what I do and also be able to appreciate my weaknesses and strengths. Hence making my leadership style be a bit different from that of Lloyd Dean.

A transformational leader will change the status quo by making sure the employees consider their experiences and potential when delivering their services and consider the concept of social interaction by the accommodation of other cultures when delivering their services (Reid, 2020). The characteristics that make a transformational leader successful are because they usually possess emotional intelligence skills; that kind of skill often possesses detailed cues that would help them reveal deep cultural and personal needs. An emotionally intelligent leader in a health care setting can evaluate the context in which a patient conveys his concerns. By doing so, the leader can understand the cues with clarity and speed. Therefore, comprehending the way that a particular individual feels in reference to a specific subject matter on hand or situation. One of my strongest leadership skills is having a good grasp of people management skills; I can delegate workload in a more balanced manner and ensure that everyone contributes to the team according to his/her individual and collaborative skillset.

The difference between an emotionally intelligent leader and the leader who has mastered people management skills is that the emotionally intelligent leader will know how to interact with the employees effectively. Whereas the people management skill which I possess will only make me be in a great position to delegate tasks effectively to the employees, and also be able to effectively solve the issues raised by the health care providers and patients. This, therefore, means that both sets of skills will be able to address the concerns raised by the community members effectively since those skills understand the social aspects of leadership in a clear and precise manner (Farrell, 2017). The role that I will play in leading the group, which will be tasked with coming up with solutions for the problem at hand, is that of a coordinator. This will involve assigning a different task to the group members, developing the plans we put in place in making sure diverse groups feel welcomed at the clinic. Lastly, I will be in charge of communicating with the team members and other stakeholders to make progress by our approach.

The type of leadership style I will use during this project is that of a collaborative leader; it will entail sharing knowledge between the team members and other relevant stakeholders. Since the Haitian community is the group which was highly affected by the issue at hand, i.e. difference in diversity, as a team leader, I will engage them in trying to find the most appropriate way which they feel will make them feel comfortable when they use the services of the clinic. I will encourage the health care providers found in the clinic to work together with my team members and the community members to make sure an appropriate solution is established between the existing parties so that no stakeholder will feel they were left out during the decision-making process. This leadership style will ensure the team members’ motivational levels and other stakeholders are raised significantly.

Verbal communication will be the main form of communication used during the entire project, face to face communication will be a widely used form of verbal communication. This will help ensure that points are received clearly during a discussion since the tonal variation during communication will help ensure that the team members know when a certain point is emphasized (Sibiya, 2018). The kind of facial expression used when speaking. Also, the written form of communication will be used when drafting the plan to ensure that the issue at hand is effectively solved. It will also be used when sending important emails to the team members or relevant stakeholders. Active listening will be crucial when I communicate with the team members since turn-taking will be practiced to ensure everyone’s opinion is heard without interruption.

To ensure collaboration is maximized within the team, I will encourage the team members to create safe spaces where they can share information, for example, they can opt to use communication technology in creating safe spaces. I will encourage the team members to form groups such as WhatsApp group chats where they can air their opinion without them feeling anyone, including myself, will judge them. Every team member will be delegated a specific task to do so that each of them becomes accountable for their actions and gives them the chance to make their own decisions for the betterment of the project. I am sure that we will achieve a positive result once the collaborative work between leadership, healthcare providers and myself, is begun to improve outcomes for both employees and the community.


Farrell, M. (2017). Leadership reflections: Leadership skills for knowledge management. Journal of Library Administration, 57(6), 674-682.

Reid, W. A. (2020). The Mind of the Transformational Leader. In True Leadership (pp. 49-63). Palgrave Macmillan, Cham.

Sibiya, M. N. (2018). Effective communication in nursing. Nursing, 119, 19-36.